Frequently Asked Questions

Q1: What kind of packaging customization services does Sunpeak offer?​​

We specialize in high - end customized packaging to create a unique memory point for your brand!

✨ ​Gift Boxes: Paper, wood, or leather, with options for hot stamping, embossing, and UV printing (see case pictures 🖼️).

✨ ​E - commerce Packaging: Express boxes, cushioning liners, and custom - branded boxes (eco - friendly materials available).

✨ ​Festival/Event Packaging: Christmas boxes, wedding gift boxes, and brand - co - branded packages (personalized designs).

​Q2: What is the minimum order quantity (MOQ)?​​

The regular MOQ is ​2000 pieces​ (negotiable to 1000 pieces for special processes/niche materials).

💡 Tip: First - time cooperation clients can apply for a small - batch sample to reduce risks~

​Q3: How many steps are there from design to delivery?​​

Just 4 steps to easily complete the customization!

① ​Requirement Communication: A one - on - one consultant listens to your ideas (packaging purpose/style/budget).

② ​Solution Confirmation: The designer provides drafts and material suggestions until you're satisfied.

③ ​Sample Production: 5 - 7 days to produce a physical sample, with free modifications until it's perfect.

④ ​Batch Delivery: 15 - 20 working days for regular orders, 12 days for urgent orders..

​Q4: How can you ensure the design matches my brand?​​

We understand brands! We offer an 'Exclusive Service Trio':

🔹 ​Brand Analysis: Free interpretation of your VI (logo/main colors/fonts) to recommend matching styles.

🔹 ​Accurate Colors: Provide physical color - card samples for printing to ensure a color difference of ≤3%.

​Q5: How long is the production cycle? Do you support urgent orders?​​

🕒 ​Regular Orders: 15 - 20 working days (counted from the confirmation of the sample).

⚡ ​Urgent Orders: 10 - 12 days (an additional 10% fee)

​Q6: What if there are quality issues with the packaging?​​

We promise 'Zero - Risk Cooperation':

✅ ​Transportation Damage: Provide photos within 24 hours of receipt, and we'll either resend for free or give a full refund.

✅ ​Printing Errors: If not caused by the client, we'll remake them for free.

✅ ​Quality Defects: For batch problems, we'll conduct a full inspection and rework; for individual problems, we support returns and exchanges.

​Q7: How is the price of customized packaging calculated?​​

The price is determined by ​materials + processes + quantity. Reference prices:

💬 Click 'Contact us today' to get your exclusive quotation within 24 hours